Parking Management Solutions is a South Australian Owned and operated company who manages pay and display carparks in and around the city and suburbs of Adelaide.
Our main focus is to ensure maximum compliance within privately owned car parks. This is to assist in ensuring parking bays are available when required, assisting in keeping parking costs down while allowing landlords take control back over their parking assets.
Are you a landlord and your customers and staff are having trouble accessing your carpark?
Tired of not being able to access your own parking bays that you are paying for? Have parking bays that are not being used and would like to earn some holding income?
Please contact our friendly staff on (08) 7170 3969 or via email admin@pmssa.com.au and see how we can be of assistance to your parking requirements.
Frequently Asked Questions
Who are Parking Management Solutions?
Parking Management Solutions Pty Ltd is a Private Company who ensure that the carpark Terms and Conditions of Use are correctly followed, this assists in providing fairness to all parkers and ultimately keeps the cost of parking down. Parking Management Solutions aim is to provide control back to carparks, this could include but is not limited to ensuring your bay is available for use if you are a monthly parker or it maybe that you have people utilising your carparks restricting its use for your staff and/or clients.
What is a notice of claim?
A notice of claim is a civil claim for liquidated damages made at common law. The amount claimed is a genuine pre estimate of the loss resulting from the customer’s breach of the Terms and Conditions of Use located at the entrance to the carparking facility. This is not limited solely to the daily parking fee due to the additional costs incurred to issue the notice.
I have received a notice of claim, what should I do?
If you acknowledge that you have breached the Terms and Conditions of Use and/or wish to make payment, please refer to the payment options stated on the Notice of Claim or select the Pay on line section of this website.
If you believe that you did not breach the Terms and Conditions of Use and wish to dispute the notice of claim, please refer to the Appeals section of this website for further details.
If you wish to allow the matter to proceed to court, you do not need to do anything. You will be notified when court proceedings are issued.
What if I don’t understand my legal obligations?
Should you require advice regarding your legal position, we encourage you to obtain professional legal advice as required. Whilst we are able to provide you with general information, it is neither appropriate nor possible for us to provide you with legal advice.
Can I talk to someone over the phone?
Yes. Our customer service team are on hand to assist you from 9am to 5pm Monday to Friday. You can speak to a team member directly by calling (08) 7170 3969 between these times. Please note that our customer service team members will be able to guide you, however all disputes must be put in writing by following our disputes resolution processes. You can commence this by pressing the appeals button on this website and following the instructions.
I have misplaced my notice of claim, what can I do?
You can either call our office on (08) 7170 3969 and speak to one of our customer service team members between the hours of 9am and 5pm Monday to Friday or you can write to us and provide us with information that will assist us in locating the correct information for you such as the vehicle registration number. If you have misplaced your notice of claim it is strongly recommended that you contact our office as soon as possible as additional fees may apply if the notice is paid/disputed after the due date.
I have a valid ticket but still received a payment notice. Why?
There could be a number of reasons why this could occur, the ticket may have slid down the dashboard, you may have been in a hurry and accidentally displayed it upside down on the dashboard of the vehicle making it impossible for the attendant to assess, you could have had a sun shade on the dashboard and the attendant was unable to view it. You may have also parked in a reserved bay, a time limited customer zone or the ticket had expired by the time you got back to the vehicle. If any of these apply to you, please go to the “Appeals” Section at the top of this website and follow the instructions.
I received a notice of claim whilst I was getting change. What can I do now?
Did you purchase a ticket? All ticket machines clearly display the accepted payment methods. Some include but are not limited to Gold Coin, Credit Card and a Pay By Phone App whereby you can purchase a ticket. Not having enough change to purchase a ticket, is not considered to be a valid reason for parking without a valid ticket.
If you answered yes to the above question, then please dispute the notice following our Appeals process.
If the answer is no – You are still able to dispute the notice which will be assessed based on its merits.
I didn’t see any signs stating that I need to buy a ticket and now I have received a notice of claim?
Signage at all of the carparks we patrol are very clear, prominent, sufficient and clearly worded. Just as you would pay for goods you purchase from a shop, so too are you expected to pay for services in a car park. If you wish to dispute this notice, you are able to do so via the Appeals section in this website. Your dispute will be assessed based on its merit.
The ticket vending machine wasn’t working so I was unable to purchase a ticket and now I have received a notice of claim?
All ticket vending machines have a 24 hour faults and difficulties number clearly displayed that needs to be called in the unlikely event of a malfunction. Most locations provide multiple ticket vending machines along with different payment options which can be utilised in the event of a malfunction.
To avoid a Notice of Claim, you must report the fault to the 24 hour faults and difficulties line at the time you enter the carpark. In order to dispute the notice, there must be a record of you reporting the faulty machine.
I used the Easypark app to pay for parking but got a notice of claim?
Our attendants always check for an active Easypark session for your vehicle registration number before issuing a notice of claim.
Paying the fee is only one part of the requirement. You must follow the instructions to ensure you have allocated the payment to the correct vehicle and correct carpark location.
Before starting a session, drivers are given multiple opportunities to check that they have entered the correct details.
Even a simple mistake like entering your number plate in the wrong order of letters or numbers means you have not correctly paid for parking and the Easypark session is not valid. We strictly adhere to the correct use of Easypark.
If you had time left on your Easypark session, remember that parking time legally starts as soon as your car stops in the bay – not from when you choose to make payment. You can only park for the time limit shown on the parking sign.
How do you obtain my personal details?
Your details are obtained via court order.
I wasn’t driving the vehicle when the notice of claim was issued. What should I do?
You may either pay the notice of claim and ask the driver of the vehicle to reimburse you or complete a nomination of driver statutory declaration stating that you were not the driver of the vehicle at the time of the breach and identifying the name and address of the person who was driving.
IMPORTANT: It is a criminal office to provide a false declaration. Where Parking Management Solutions Pty Ltd has evidence that indicates the content of a statutory declaration is untrue it is company policy to refer the matter to the police for investigation and prosecution
Why has it taken me so long to receive a reminder letter?
If a notice was neither paid or disputed before the due date, Parking Management Solutions Pty Ltd via its Collections Agency will take steps to obtain your details to collect our outstanding debt. This includes but is not limited to applying to the relevant court and registration authority. These delays can be beyond our control.
What happens if I just ignore the notice of claim?
If a Notice of Claim remains unpaid, we will forward them onto our Collections Agencies to pursue, this will incur an additional cost of $55.00. Where legal proceedings are required, litigation may be pursued via our legal team, this will incur an additional cost of $77.00.